Shipping & Returns

Shipping

We can ship by using 3rd Party freight charges bill to customers UPS account as well as any common LTL Carriers of customers own choice such as UPS Freight, Fedex Freight, R&L Carriers etc.

We can also ship by using our own negotiated UPS Ground or  LTL Carrier account where shipping charges will be based on the total weight and volume of the order.

In stock merchandise is shipped out in 1-2 business days, Monday through Friday

Backorders are generally 2-3 weeks for manufacturing unless the product is on order from a mill, in which you will be notified by a Jutel International, Inc Representative with an estimated arrival date.

Under UPS shipping guidelines, delivery is unavailable to P.O. Boxes or military addresses.  (Please contact a representative to ship to a military addres.)

For all international orders please email your order along with your shipping address to sales@jutel.com. A Jutel International representative will contact you with an exact shipping quote and details on how to complete your order.

Return Policy 


Jutel International, Inc stands behind our product and wants you to be fully satisfied with every item purchased online with www.jutel.com. 

  • Jutel International, Inc accepts new and unused online purchases within 30 days from the date of shipment.
  • Each return requires a Return Merchandise Authorization (RMA) number. Please call 1-800-435-8835 for a  RMA number and the request can also be e-mailed to sales@jutel.com.
  • Returns received by Jutel International, Inc without an RMA number will not be accepted.
  • Returned products must be in or with original packaging and in resalable condition. We cannot accept a return with any indication that it has been used or handled in such a manner that prevents Jutel International, Inc from reselling the product.
  • Returns on laundered and washed items will not be accepted.
  • All return shipping charges must be prepaid except when the product being returned are found to be defective.
  • Please inspect the merchandise at the time of delivery and note any visible dammages infront of the delvering carrier. When the damages caused during the shipping is properly document, the product will be replaced as needed without any additional cost of freight to customer. 
  • For your protection, we recommend using UPS or LTL carriers for your return. Please keep the tracking number from your return shipment to ensure that the package is delivered to our warehouse.
  • Returns should be sent to the following address:

    Jutel International, Inc
    Returns Department
    4555 Atwater Court, Suite D
    Buford, GA 30518

Credit for Returned Products

  • All returns and exchanges are subject to approval. Jutel International, Inc reserves the right to inspect and return product to the customer if they are not acceptable. Unaccepted returns will be shipped back to the customer with a letter stating our reason for your denied claim.
  • Once your return is received and reviewed, you can expect a refund within 7-10 days.
  • Refunds within the 7-10 days will be credited back in the original form of payment. Note: Shipping and/or other applicable charges will not be refunded. 
  • Shipping costs will only be refunded if the return is a result of a manufacturer error or a shipping error on our part. Also, when product received was dammaged during the transportation and was properly document on the delivery reciept. 
 

About Jutel

Jutel International Inc a Georgia corporation was founded in 1990.  We began with a belief that all customers deserves the best products every time. Through the years and currently, we pride ourselves continuing to offer the highest quality Hospitality, Healthcare, Institutional and Janitorial  products requested. With our manufacturing in Pakistan and Bangladesh and along with the close relationship with the leading Brands and manufacturers, we can offer low pricing for quality products. 

We are a One Stop Source for quality products and our distribution facility is located in Atlanta metro area and serving the entire U.S., the Caribbean and Canada. With our friendly and experienced staff available to answer all your questions, We are here to provide you excellent service with excellent pricing, no matter how big or small your orders are!


Copyright 2012 Jutel International, Inc.